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Terms & Conditions

 

My Tax Back Terms & Conditions

  1. My Tax Back (www.mytaxback.ie) is a trading name for the services of My Tax Back Ltd.
  2. My Tax Back guarantees that it will use its best endeavours to claim any due refund of income tax for people who have worked in Ireland, and who avail of its services.
  3. My Tax Back will claim the maximum refund amount possible based on the information and documentation provided by its customers and subject to the legal entitlements and obligations of the customer within the prevailing tax laws of Ireland.
  4. Where there is a change to the applicable tax laws or in the interpretation or implementation of the rules and laws by the tax authorities in Ireland, My Tax Back will meet its undertaking to claim the refund to the degree allowed by the law, interpretation and implementation by the tax authorities. The decision of the exact value of any refund due or amount owed is the decision of the relevant tax authorities (Revenue Commissioners of Ireland).
  5. Depending on the authorisation given by the customer, a tax refund due to the customer: may be sent by the relevant tax authority (Revenue Commissioners of Ireland) directly to the customer at the address provided to the tax authorities or by electronic transfer directly to the customer’s bank account – if this refund is paid to you directly due to services provided by us, you will be liable to pay against our invoice i.e. the charges and VAT for such services. Alternatively, the monies may be transferred by the relevant tax authority directly to My Tax Back by electronic funds transfer to our bank account. In this case My Tax Back will refund the customer the refund less the fee plus vat due to My Tax Back, by cheque sent to the address provided to My Tax Back or electronic transfer directly to the customer’s bank account.
  6. My Tax Back is not responsible for the refund of tax where;
  7. the customer has provided information, which is false, inaccurate, incorrect, insufficient or misleading in any way;
  8. the customer has already received a tax refund, for the period in question;
  • the customer has already applied for a tax refund, either directly or through another person, natural or legal;
  1. the customer owes money to the tax authority;
  2. the tax authority has different information on its system to that provided by the customer;
  3. the tax authority information leads to a decision that the customer is not due a refund.
  4. Once the customer signs the ‘Tax Agent Authorisation Form’ permitting My Tax Back to represent them with the tax authorities and to claim his/her refunds, he/she is agreeing to pay the fee to My Tax Back for organising any refund due.
  5. The fee is based on 10% of the refund amount (plus vat) for each refund received by the customer for PAYE refunds.
  6. A minimum charge of €24.00 (plus vat) is payable on each refund attributable to individual clients.
  • The fee is due to My Tax Back upon receipt of the refund from the tax authorities.
  1. If the relevant tax authority sends the due refund to the customer directly, rather than to My Tax Back, the customer still owes the processing fee in full to My Tax Back for the service rendered, which resulted in the issuing of the refund.
  2. Clients requesting a Tax Clearance Certificate will be charged €25 (plus vat).
  3. Additional charges may apply, for example, where a payment needs to be reissued, or for a bank transfer to a non-EU bank account. Full details of any additional costs will be advised at the time and are available by contacting info@mytaxback.ie
  • My Tax Back’s fees are subject to change and will be announced on the My Tax Back website 30 days in advance of the new effective date.
  1. It is your responsibility as the customer to:
  2. provide us with your PPS number as part of the registration process and ensure that it is correct as we will rely exclusively on it in providing the services to you
  3. ensure that terms of your order and all the Documentation is clear, accurate and complete to the best of your knowledge;
  • ensure you co-operate with us in all matters relating to the Services;
  1. ensure you provide us promptly with all the Documentation requested by us;
  2. advise us in writing of any changes to your circumstances or in the required information. Where the customer comprises of two persons, such obligation applies to each of you
  3. to indemnify us for any loss, cost, expense or liability that we suffer or incur as a result of acting or relying on your Documentation, and your instructions. This clause shall survive the expiry or termination of the Contract howsoever caused.
  • grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any Documentation provided by you to us for the purpose of providing the Services and or Additional Services to you.
  • to provide from time to time such evidence of identity, address or other information including without limitation source(s) of funds, as required by Money Laundering legislation;
  1. to provide such information in relation to your account as we may require from time to time including without limitation account number, and IBAN.
  2. to accept these Terms, the Privacy Policy, and the Cookies Policy as and when required by the Site and your use of it.
  3. You agree that we may:
  4. disclose your confidential information to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out our respective obligations under the Contract; and
  5. disclose your confidential information to the Taxing Authority. If you the Customer comprises two natural persons, this right of disclosure shall apply to confidential information in relation to each of you; and
  • communicate your confidential information to third parties without your consent where
    1. we are required to do so by any governmental, banking, taxation, supervisory or other similar body or by the rules of any stock exchange; or
    2. information is requested to be disclosed in connection with and for the purposes of any administrative or other investigations or
    3. In circumstances when it is agreed that a My Tax Back client has requested a review directly from the Revenue Commissioners and failed to remove My Tax Back bank account details from their profile, a €12.00 + VAT administrative charge will be deducted by My Tax Back for each refund processed.
  1. In circumstances where a client does not respond to My Tax Back’s emails about their tax refund, a yearly administration fee of €12.00 + VAT will be deducted from their refund and will be charged on the last day of each tax year (starting from December 31st 2021).
  2. Once authorised and registered as your tax agent with the relevant tax authority (Revenue Commissioners of Ireland), all correspondence regarding your tax application must be handled directly by My Tax Back. Any measure taken by you, the customer, to make direct contact with the tax office without first consulting with My Tax Back, could jeopardise the refund due to you and will absolve My Tax Back of any responsibility or accountability for the outcome of the refund claim.
  3. Where the Customer comprises of two persons arising from the fact that they are jointly assessed (E.g. married couple) for tax by the relevant tax authority (Revenue Commissioners of Ireland), then the Customer comprises each of them and each of them shall be jointly liable for the obligations of the Customer. We may exercise our rights under these Terms in respect of each of you and you agree that we may pay any refund to you jointly.
  4. You, the customer, may at any time, revoke your authorisation to My Tax Back to act as your tax agent by emailing info@mytaxback.ie
  5. Please note that if we have already processed your order, Revenue will continue to process any refund due to My Tax Back, who will in turn refund any monies due to you less any charges as set out in the Terms & Conditions (Clause 7.1).
  6. Giving of notice to the Taxing Authority by you, seeking to cancel the Services does not constitute a valid cancellation for the purposes of these Terms and accordingly we will not be bound by such whether notified by us or the Taxing Authority. You must cancel the Contract in accordance with these Terms and not otherwise.
  7. My Tax Back will automatically review the customer’s taxes each year for potential refunds, unless specifically requested by the customer, in writing, not to continue with this service.
  8. All correspondence to the customer will be sent to the postal address or e-mail address provided by the customer on the tax agent authorisation form. Customers should check their mail/e-mail regularly for correspondence from My Tax Back or the Revenue Commissioners of Ireland.
  9. My Tax Back does not issue estimates of refunds due. all refund amounts are agreed with Revenue prior to confirmation with customers.
  10. My Tax Back will advise current customers of all new refunds that they may be entitled to as and when information becomes available from the relevant tax authorities.
  11. From time to time My Tax Back may amend or add to these terms and conditions should the need arise. Such changes will be posted on the My Tax Back website under “terms and conditions” and customers are advised to check the website regularly to receive these updates.
  12. The submission of an authorisation form to My Tax Back by web, post, hand, fax, or e-mail constitutes agreement to these terms and conditions, including amendments thereto, by the customer.
  13. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control). If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
  14. we will contact you as soon as reasonably possible to notify you; and
  15. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
  16. My Tax Back ensures that all client information is held as private and confidential. Please see My Tax Back Privacy Policy document on our website or click on Privacy Policy for further information.
  17. Should the customer at any time like to query the quality of services delivered or provide us with feedback, he/she is invited to e-mail us at info@mytaxback.ie We will guarantee that the e-mail is responded to within 48 hours.